Refund policy

Ard Al Teeb Perfumes - Return and Refund Policy

At Ard Al Teeb Perfumes, we are dedicated to ensuring the satisfaction of our customers and providing the best shopping experience. If you are not completely satisfied with your purchase, we offer a flexible return policy under the following conditions:

Return Period

  • You can return products within 7 days from the date you received your order.
  • The product must be in its original condition, unopened, unused, and with all original packaging and labels.

How to Return

  • To begin the return process, please contact our customer support team at  +971 562550001 or info@midline-investment.com. Provide your order details and the reason for the return.
  • We will send you instructions on how to return the product, including the return address and any other necessary details.
  • Returns must be sent to the provided return address; products sent without prior approval will not be accepted.

Non-returnable Products

  • Damaged or used products: Products that have been opened, used, or cannot be resold for health or safety reasons.
  • Certain items, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products), cannot be returned.
  • We do not accept returns for hazardous materials, flammable liquids, or gases.
  • Sale items or gift cards are also non-returnable.

Return Fees

  • If the return is due to a change of mind or customer preference, additional shipping fees may be charged.
  • Shipping charges will be deducted from the refund amount if the return is due to the customer's choice.

Refund Process

  • Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card provider to post the refund.
  • If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us at info@midline-investment.com.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us immediately at +971 562550001 or info@midline-investment.com, providing clear photos of the damaged item and the order details.
  • We will assess the situation and provide instructions for returning the damaged or defective product.
  • If the product is deemed damaged or defective, we will offer either a replacement or a refund based on our policy.

Product Replacement

  • Currently, we do not offer direct product exchanges. If you wish to exchange an item, we recommend returning the unwanted product and placing a separate order for the new product.

European Union 14-Day Cooling-Off Period

  • If your order is being shipped within the European Union, you have the right to cancel or return your order within 14 days, without needing to provide a reason, as long as the item is in its original condition (unworn, unused, with tags, and in its original packaging).

Contact Us

If you have any questions or need assistance regarding our return and refund policy, please feel free to contact our customer support team at +971 562550001 or info@midline-investment.com. We are here to assist you and ensure your satisfaction.