Delivery & Returns

Delivery and Returns – Ard Alteeb Perfume (Delivering Service in UAE)

  1. Delivery Information a. We offer delivery services within the UAE, subject to the specified delivery areas and conditions. b. Delivery times may vary based on product availability, order volume, and location. We strive to deliver within the estimated timeframe but cannot guarantee specific delivery dates. c. Delivery charges may apply and will be displayed at the time of checkout. Some orders may qualify for free delivery, depending on the order value or promotional offers. d. We will make all reasonable efforts to ensure that your order is delivered to the provided delivery address. Please ensure that accurate delivery information is provided during the ordering process.

  2. Order Tracking a. Once your order is dispatched, we will provide you with a tracking number, if applicable. You can use this tracking number to monitor the status of your delivery. b. For any inquiries or assistance regarding your delivery, please contact our customer support team and provide your order details.

  3. Returns and Refunds a. We have a returns and refunds policy that allows you to return products within a specified period, subject to certain conditions. b. To initiate a return, please contact our customer support team within the designated return period and provide the necessary information, such as your order details and reason for return. c. The returned product must be in its original condition, unopened, unused, and with all original packaging and tags intact. d. Once we receive and inspect the returned product, we will process the refund according to our refund policy. Refunds may be issued as store credit or through the original payment method, depending on the circumstances. e. Please note that certain products may be non-returnable or subject to specific return conditions due to hygiene or safety reasons. This will be clearly stated in the product description.

  4. Exchanges a. We currently do not offer direct product exchanges. If you wish to exchange a product, we recommend initiating a return for the unwanted product and placing a new order for the desired product separately.

  5. Damaged or Defective Products a. If you receive a damaged or defective product, please contact our customer support team immediately and provide the necessary information, such as your order details and relevant photos. b. We will assess the situation and provide instructions for returning the damaged or defective product. Upon receipt, we will arrange for a replacement or issue a refund, as per our refund policy.

  6. Contact Us a. If you have any questions, concerns, or need further assistance regarding delivery or returns, please contact our customer support team. We are here to help and ensure your satisfaction with our services.

Please note that this information serves as a general guide to our delivery and returns policy. For specific details and conditions, please refer to the detailed information provided on our website or contact our customer support team.